Introduction
We sell and facilitate various travel arrangements and services on behalf of our Principals. Our principals are airlines, tour operators, hotels, cruise lines, other transport operators, other accommodation providers and other principal suppliers. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Travel Cruising and Voyages. We may receive fees, commissions, gifts or financial incentives from our Principals under this contract.
Travel Insurance
Without travel insurance you and/or your family are personally liable for covering any medical and associated costs you may incur while travelling. We strongly recommend you take out a full coverage travel insurance policy at the time you pay for your booking. All Travel Cruising and Voyages agents are FSR compliant and can recommend a policy to suit your needs. It is your responsibility to read and fully understand the Product Disclosure Statement of your insurer.
Disclosure Authorisation
In the event that a natural disaster or other emergency is reported to have occurred in a country where you may be visiting at that time, you authorise Travel Cruising and Voyages to disclose the details of your itinerary and contact details to the Australian Department of Foreign Affairs and Trade.
Passports and Visa Requirements
All travellers must have a valid passport with at least 6 months validity beyond the period of intended stay. Some countries require a longer validity. Permanent residents travelling on a foreign passport must hold a Resident Return Visa to re-enter Australia. We recommend that you check the entry requirements of the countries you plan to visit or transit, including all visa requirements, with the relevant foreign embassy or consulate.
It is your responsibility to supply your full name as per your passport to your Travel Cruising and Voyages agent. Incorrect names will incur cancellation and/or change fees.
Health Requirements and Vaccinations
Some countries require you to be vaccinated against specific infection and/or diseases. We recommend that you consult with your doctor or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available at the Department of Foreign Affairs and Trade website: smarttraveller.gov.au.
COVID-19
We strongly recommend that you check the current status and updates to Australia's immigration and border arrangements relating to COVID-19, available at https://covid19.homeaffairs.gov.au
For domestic travel within Australia, we strongly recommend you check the protocols for entering other states. Click here to check the latest information.
In addition, you should familiarise yourself with airline and other service providers’ COVID requirements which may include, but not limited to providing proof of full COVID-19 vaccination, the requirement to wear masks during travel and/or adhering to border control requirements in relation to COVID-19 tests.
You acknowledge that you are choosing to travel at a time where you may be exposed to the Coronavirus. It is your responsibility to acquaint yourself with all relevant travel information and health risks. You acknowledge and assume responsibility for the risks associated with travelling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
Prices
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Price changes can occur between the time you make a reservation and the date of full payment. Factors influencing price changes can be currency fluctuations, fuel surcharges, taxes and other provider increases outside of our control.
Schedule of Fees
These fees may vary. Please check directly with Travel Cruising and Voyages.
Travel Cruising and Voyages Deposits
Domestic: $60 per person
International: $150 per person
These are payable in addition to any deposit required by Tour Operators or Wholesalers. All deposits are non-refundable in the event of cancellation
Consultation and Itinerary Preparation
Domestic Itinerary Preparation: $150.00
International Itinerary Preparation: $200.00
Preparation fees are deducted from the final account for bookings and are non-refundable if you do not proceed with the booking
Visa Processing Fee
$45 per person per Consulate
AMENDMENTS
Domestic ticket reissue : $55 per person + airline fees
International ticket reissue: $75 per person + airline fees
Hotel & car hire changes: $15 per amendment + any operator fees
Name changes: $75 per person + airline fees
CANCELLATIONS
Domestic: $55.00 per person + airline/operator fees
International: $200.00 per person + airline / operator fees
All booking fees are non-refundable in the event of cancellation
Payment
Once a booking is confirmed, payment must be received within the payment deadline as advised by your Travel Cruising and Voyages. Failure to pay for tickets or other travel documents within the deadline will result in automatic cancellation of the booking.
All prices are based on payment by cash or direct deposit
Credit card surcharges will apply when paying by credit card. We accept all credit cards and relevant credit card fee is applied when processing
Mastercard – 1.55%
Visa – 1.55%
Apple Pay/Google Pay – 1.55%
American Express – 2%
International Credit Cards – 3.3%
You can also pay using our Customer Payment Link, simply enter this link into your browser: pay.travelpay.com.au/tvlcruvoy
Credit card payments will not be accepted for travel within 3 days of travel.
If paying via the Customer Payment Link, please ensure you complete all fields and ensure you enter the correct Reference, wo we can identify your payment. The Payment Processing Fee (credit card fee) charged directly by TravelPay is not refundable under any circumstances, including on refunds.
Merchant name appears on credit card statement. ZEN*TA TravelCruisingandVoyages/Burnie
TravelPay Pay ID: PAYID is the faster and more secure way to receive bank payments from customers, without providing them with your direct bank account details.
Log into your internet banking, either APP, phone or desktop
Go to ‘Pay someone” and choose PayId via email address
Enter tvlcruvoy@travelpay.com.au
PayID business name will be displayed alongside TravelPay
Enter the amound and a description (eg Payment Reference, name etc)
Process Payment
We strongly suggest that you don’t display your bank account details, use PAYID rather than direct deposit.
travel bookings may not be payable with a credit card. Please check with your Travel Cruising and Voyages agent. In some circumstances your credit card will be charged by the Principal. You authorise us to pass on your credit card details to the Principal.
When your credit card is processed by Travel Cruising and Voyages you agree to not have your payment ‘charged back’ or reversed by your credit card provider where the services have been provided.
Direct deposits must be paid into the Travel Cruising and Voyages Client Account:
ANZ
BSB: 013-017
Account: 657822746
Payments must not be paid into any other bank account other than the Travel Cruising and Voyages Client Account.
Booking Cancellation and Amendment Charges
If you wish to cancel or change a confirmed reservation you are likely to incur fees. In some cases, Travel Cruising and Voyages may charge cancellation and/or amendment fees in addition to those imposed by travel service providers. You should always check amendment or cancellation fee schedules with your Travel Cruising and Voyages agent before entering into a transaction. Some air tickets and other bookings may be non-refundable.
It is Travel Cruising and Voyages policy that we are not in a position to refund any commissions we have earned which incurred our time in arranging your travel and holiday plans. Commission earned covers our general running costs like every other business and includes systems charges, fraud protection, server hosting, utility bills and other overheads.
Refunds
If you cancel your travel arrangements and a refund is due, the refund will be made available to you once we receive the monies from the Principal involved. In some cases, you may not be able to claim a refund.
Each Service Provider may have their own terms and conditions applicable to your travel arrangements. It is important that you read and understand these for each of your bookings.
If your airline or other service provider cancels your trip you may be offered a voucher or credit which may entitle you to take the flight, tour or other service at a later date. A rebooking fee or service fee may apply.
Travel Documents
While we have taken great care to check your travel documents, it is important that you review all of the information in the documents including but not limited to, your name, travel dates and other particulars relating to your travel arrangements. Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.
Schedule Changes
It is important to check your flight times at least 24 hours prior to the departure of each flight as airlines reserve the right to amend their flight schedules.
Accuracy of Information and Limitation of Liability
Travel Cruising and Voyages does not warrant the accuracy, completeness, or performance of the services offered by the Principals and we will not be liable in the event that you suffer loss, injury or disappointment by reason of any undertakings or failings of any Principal.
Travel Cruising and Voyages accepts no responsibility or liability for any failure or delay on the part of any Principal in providing travel services to you where your booking has been properly processed by Travel Cruising and Voyages; nor is Travel Cruising and Voyages responsible for any acts or omissions of Principals in the course of delivery of such travel services.
Force Majeure
Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder.
These terms and conditions were updated May 2024.